Dominium Management Services

I’ve been renting from Dominion for 3 months. These three months has been hell. They jack the rent up without consent. Wait to post your rent, then charge you late fees. The maintenance man ride around on his cart through this small complex, screwing all the section 8 females. The turn the water off 13 times a month due to backup. The owner of Dominion will suffer and all of his peasants. The trauma they have caused is unimaginable.

Villa Spring Apts 15101 Blue Ash DR 77090
I've saw this happened to so many people, now its my family. I live at Villa Springs Apt. for two years. My children was saying they here footsteps over there head throughout the night. So I installed a ring camera in the attic. Low and behold theirs a family of raccoons living in my apartment attic. I brought that footage to the office and also reported as a repair for maintenance No One came as of yet. I still have my ring camera in the attic and its catching them every single night. Now comes April 2023 . Housing came to inspect my house. It failed inspection due to minor repairs for the owner to fix. They had until May 21, 2023 to complete those inspection. I gave written and verbal notice. No one came. I was lucky enough to get a re inspection that was due to be repaired by June 21, 2023. I gave them written and verbal notice two weeks ago no one came. I went to the office this morning June 20, 2023 to see if they was going to repair in time. The office personnel told me I had to remove my Ring camera from my porch in order for them to come and due the repairs, I recorded her telling me this. I told her that is for my protection.

I have rented a unit for the last 3 years at chariot point apartments in tn that is managed by dominion. Every year some happens with a major appliance of mine (a/c, stove, hot water heater, etc) and I am always told it is not an emergency. Now on the hottest record weeks in tn and me and my children have no air conditioning. This has been since Saturday and it is now Friday of the next week. When I went to the office to complain I was told I was making my house hot, that I could just open a window and be fine and that I was causing the building manager Stephanie anxiety for complaining and she threatened to call the police. Seeing as though I am a mother of 2 children I could not believe that this is the reception I was given not to mention I had to ask for her to even give me a window unit to help cool off my home which had been 90-95 everyday because I live on the top floor and there is not type of shade. They finally provided a window unit which was broken, dirty and needed a new filter. I still have no date on when my unit will be fixed and I was told to rinse off the filter in the window unit. Some kind of assistance

Initial Business Response / [redacted] (1000, 10, 2016/03/10) */ Carpet in each unit is either professionally cleaned or replaced (as deemed necessary based on condition) prior to any move in and repaired as necessary during residencyIt is the resident responsibility to maintain the cleanliness and condition thereafterIf a health/safety issue is clearly identified, appropriate action to eliminate to condition is taken Locking knob installed on utility room door Sewage leaking on to the property in any area would only be present if there is a mainline break or backupThese events can not be predicted and are addressed as emergency situations and repair and cleanup is completed as quickly as possible upon discoveryThe only recent event of this nature required coordination with the water department to come out to make the repairsRepair and clean up are complete Controlled access gates providing entry and exit to/from the property are routinely found damaged and non-functioning due to persons attempting to enter the property bumping or running in to them with a vehicle, resulting in them being inoperable until a vendor can come and repair themFor 2016, there is a budget to install barriers and other prohibitive measures in order to slow the approach to the gate and reduce the number of repairs required and to keep the gates operational At the root of Ms [redacted] 's complaint is the situation regarding her vehicle being towed and her desire to be reimbursed for the costs associated with thisAlthough permits are issued to residents for parking purposes, the towing company is responsible for policing the lot and the drivers tend to first target any vehicles that are either not street legal or are illegally parked in handicap spaces or fire lanesBecause the parking area to be used by visitors is not easily and clearly identifiable at night, a new signage and permit plan is scheduled for implementation during the second quarter of to encourage better compliance with the program by both residents and guestsUnfortunately, Ms [redacted] parked in a space that is designated as reserved for those persons granted permission to use handicap parkingShe did not have a license plate or placard indicating that she is entitled to use those spaces and her vehicle was towedRegardless of convenience or other circumstance, it is not acceptable to park without the required permit in a handicap space and by choosing to do so, a driver voluntarily accepts the risk of any repercussions associated with itMs [redacted] was informed that we would not be reimbursing her for the towing expense as she was in fact illegally parked and this complaint was filed after City Parc at West Oaks is managed and maintained by a professional and trained staff who are required to be responsive to all of our customersAs in the case with Ms [redacted] , the desired answer or expected outcome may not be the result, but a response and/or answer is provided Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your response, I have noticed the corrections at the property and that is great! It is understood that the parking will continue to be a nightmare for the residents and I will not be compensated due to the unfortunate parking problems you can't manageI'm relocating at the end of this month; However I do hope that those issues are corrected for the sake of the residents! Regards